The platform
Ten modules. One data spine. The whole mall.
Every module reads and writes the same lease register, the same sales base, the same ledger — so the store directory can never show a closed store, and turnover rent can never miss a channel.
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Leasing & Space
Every floor, zone and unit on a live stacking plan — and a deal pipeline that runs from enquiry to keys without leaving the system.
- check_circleLive stacking plan colored by occupancy, category, lease expiry or sales performance — unit histories preserved so any past bill can be reconstructed
- check_circleDeal-to-keys pipeline: enquiry, brand qualification, offer letter, commercial approvals with deviation controls, agreement, fit-out, handover, trading commencement — e-signature built in
- check_circleFull lease intelligence: escalations (fixed, stepped, index-linked), lock-ins, renewal and break options, exclusivity and radius clauses with conflict warnings before you sign, co-tenancy terms, deposits, bank guarantees
- check_circleSpecialty leasing & media: kiosks, promotion courts, atrium activations and advertising assets on a bookable calendar with rate cards
- check_circleFit-out management: design approvals, contractor onboarding and insurance checks, inspections and snag lists — the turnover-rent clock starts automatically at trading commencement
- check_circleRenewals & exits: a rolling 24-month expiry ladder, renewal workflows, dilapidation and deposit settlement
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Revenue & Billing
Every charge type computed exactly as the lease says — and every figure explainable line-by-line to a tenant's auditor.
- check_circleBase and minimum-guarantee rent, CAM, marketing fund, HVAC, utilities recharge, signage, storage, parking and penalties — escalations and prorations applied automatically
- check_circleTurnover rent done right: percentage rent, higher-of structures, tiered bands, category rates, exclusions, monthly provisionals and annual true-ups
- check_circleTenant sales capture with teeth: daily declarations with nil-sales enforcement, direct till feeds, third-party POS connectors, aggregator sales, anomaly detection against footfall, and a formal sales-audit workflow with rebilling
- check_circleCAM without the disputes: budgets by cost pool, transparent allocation, monthly on-account billing and an annual reconciliation tenants can drill into line by line
- check_circleDeposits & instruments: security deposits, bank guarantees with expiry alerts, post-dated cheques — all tracked
- check_circleFinance-grade output through an enterprise finance backbone: invoices, taxation and e-invoicing localized to your jurisdiction; multi-entity structures (SPVs, co-ownership, strata) supported
- check_circleCollections: tenant payment portal, auto-debit mandates, aging and dunning ladders — and, where contracts and law allow, controlled escalation behind a legal-hold gate
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Facilities & Engineering
Chillers to escalators on one asset register, a 52-week maintenance planner, and a statutory calendar so compliance never rides on memory.
- check_circleAsset register — chillers, AHUs, lifts, generators, transformers, fire systems, water treatment — with warranties, contracts and QR labels
- check_circlePlanned maintenance: a 52-week planner generating work orders with checklists per asset class, plus a separate statutory inspection calendar
- check_circleBreakdown management: tickets with SLAs, escalation matrices, vendor dispatch, parts consumption, MTTR/MTBF reporting
- check_circleEnergy & utilities: sub-metering, interval data, generator-versus-grid cost blending, tariffs feeding tenant recharge bills automatically
- check_circleSoft services: housekeeping schedules, washroom QR feedback, pest control, waste segregation and manifests
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Security, Parking & Safety
Back-of-house access, contractor permits, ANPR parking, incidents and guard operations — auditable end to end.
- check_circleAccess control for back-of-house doors, plant rooms and service corridors with schedules, audit trails and staff/vendor credentialing
- check_circleContractor safety: inductions, insurance verification, permit-to-work (hot work, height, electrical, confined space) with sign-offs
- check_circleParking: ANPR entry/exit, shopper tariffs, spend-linked free parking via loyalty, tenant and staff allocations billed straight to the lease, EV charging, find-my-car
- check_circleIncident management: security incidents, lost & found with custody chains, medical events, insurance-grade reports, CCTV footage requests with retention rules
- check_circleGuard operations & emergencies: patrol tours with QR/NFC checkpoints, digital occurrence book, drill records, one-touch broadcast across PA, SMS and WhatsApp
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Tenant Portal
One portal that replaces the email-and-phone-call relationship between the mall and its tenants.
- check_circleStatements, invoices and online payment
- check_circleDaily sales declaration in two taps
- check_circleCAM reconciliation statements with line-level drill-down
- check_circleApprovals: fit-outs, signage, promotions, extended trading hours, activations
- check_circleLogistics: loading-dock slot booking, material gate passes, staff passes
- check_circleCompliance: insurance and trade/food licenses uploaded once, chased automatically before expiry
- check_circleNotices and circulars with read receipts; satisfaction surveys
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Shopper Experience & Marketing
Mall-wide loyalty, gift cards, an app and website fed by the lease register, and campaigns with ROI capture.
- check_circleMall-wide loyalty: receipt scanning with fraud checks, tiers and points, spend-linked parking, partner offers
- check_circleGift cards & food-court wallet: closed-loop stored value with a proper liability ledger, corporate sales, settlement to tenants
- check_circleMall app & website: a store directory that updates itself from the lease register — only open, trading stores ever show — plus offers, events, wayfinding and parking status
- check_circleCampaigns: SMS, WhatsApp and email journeys; event calendars and atrium activations with ROI capture; guest Wi-Fi with consent-based opt-in
- check_circleDigital signage: directory kiosks and screens with scheduled content, and tenant advertising slots you can sell
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Food Court & Operated Outlets
Offline-first tills, stored-value food-court cards, and aggregator orders wired into the same sales base turnover rent runs on.
- check_circleOffline-first tills (Windows and Android) with kitchen order tickets for operated outlets and food-court counters
- check_circleStored-value food-court cards: shoppers load once and spend anywhere inside — the landlord gets perfect, dispute-proof sales visibility for revenue share
- check_circleDelivery-aggregator order intake wired into the same sales base, so turnover rent captures every channel
- check_circleCinema and anchor sales feeds for category-rate revenue share
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The AI Concierge
One assistant, three audiences — answering only from the mall's own live data, with every action leaving the same audit trail a person would.
- check_circleFor shoppers (WhatsApp, app, kiosks, the mall's phone line): "where can I fix a phone screen?" answered from the live store register — a closed store is never recommended; "where did I park?" resolved by plate lookup with validation applied in-chat; food-court ordering and lost & found in the conversation. Every language, one desk
- check_circleFor tenants: "explain this CAM line" answered with a link to the drillable statement; sales declared conversationally; dock slots, gate passes and maintenance requests raised by message and tracked like any other ticket
- check_circleFor the general manager: ask the mall anything — "collection efficiency versus last month?", "which stores under-declared against footfall this week?" — plus a narrated morning brief on WhatsApp and drafted renewal briefs, notices and incident reports
monitoring
Insights & Headquarters
The metrics leasing actually negotiates with — and a portfolio HQ that benchmarks every mall you run.
- check_circleTrading density (sales/sqft) by category, zone and floor; occupancy cost ratios; footfall conversion; same-store growth
- check_circleFinance health: collection efficiency, CAM recovery, revenue-leakage alerts — occupied-but-unbilled units, unapplied escalations, expiring guarantees, missing declarations
- check_circleOperations: maintenance compliance, energy per sqft, incident rates, parking yield
- check_circleFootfall analytics: entrance and zone counters, dwell time, conversion — privacy-compliant by design
- check_circlePortfolio HQ: multi-mall benchmarking, consolidated NOI, portfolio expiry risk, brand performance across properties, automated daily sales flash and monthly owner MIS packs
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Compliance & Governance
Licenses, insurance, legal workflows and shopper data privacy — tracked, evidenced and chased automatically.
- check_circleMall license register (fire, occupancy, lifts, generators, signage, music) with renewal calendars and evidence
- check_circleTenant compliance tracking with automatic chasing
- check_circleInsurance policy register with incident-to-claim linkage
- check_circleLegal workflows for defaults, and a litigation tracker
- check_circleShopper data privacy: consent management and CCTV retention aligned with applicable data-protection law
Deployment
Cloud, hybrid, or wired into what you run.
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Cloud-hosted
The full platform managed by us, with the mall's data isolated per property and per portfolio.
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Hybrid appliance
An on-site appliance keeps tills, parking barriers, doors and meters working even when the internet does not — then reconciles automatically.
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Integrate or replace
Keep the systems you like; we connect to them. Where you need something bespoke, we build it to order.
See all integrations →See the modules on your own floors.
A walkthrough runs on your stacking plan, your lease structures and your charge types — not a canned demo property.